Customer Service

Our Pledge to You

Every order is important to us! Like you, we are music professionals and we know what's important when dealing with a music vendor. We will make every effort to provide you the best customer service and selection in the industry. We stand behind our products 100% and your satisfaction is always our highest priority. This section should answer many questions that you may have, but if you do not find your answer here, please email info@penders.com, or call 1-800-772-5918 and we’ll be happy to further assist you.

Pricing Information

All of our prices are set by the publishers and are subject to change at any time without notice.

Product Availability

We offer a vast assortment of titles for download. More items are added regularly, so check back if you don’t find what you’re looking for today. If you have questions about availability, please call us at 800-772-5918 or email info@penders.com.

Purchase Orders

At this time, sheet music download purchases on Pender's Sheet Music Downloads require immediate payment with a credit card. Traditional hard-copy sheet music can be purchased using your church or school’s purchase order number at Penders.com or by visiting one of our brick-and-mortar stores.

Payment Terms

Payment is required at time of purchase. We accept MasterCard, Visa, American Express, and Discover.

Returns and Exchanges

In general, digital content purchased and downloaded from Pender's Sheet Music Downloads is not returnable. If you experience technical problems accessing a download or using the item you purchased, we are happy to help you troubleshoot the issue. In the event you are dissatisfied with your purchase, a refund will be made upon receipt of the returned product. For assistance of any kind, please call 1-800-772-5918 or email info@penders.com.

Sales Tax

Sales tax applies to orders shipped to addresses in Texas. If your organization is tax-exempt, check the box “tax-exempt organization” at checkout. You must have proof of tax-exempt status.

How to Order

Our website makes ordering easy. If you would like to add products to a wishlist or keep track of the orders you have previously made, simply register on our site. Please add info@penders.com to your Safe Sender list to receive email notifications from us. Click here to learn how to purchase digital sheet music.

If you have specific questions that cannot be answered using this website, please call us. Our friendly, professional sales staff is available to answer any questions you have and help you locate hard-to-find items.

Nationwide Toll-free Phone Hours (1-800-772-5918)
8:00am–6:00pm (CST) Monday–Thursday
8:30am–5:00pm (CST) Friday
9:30am–4:30pm (CST) Saturday