FAQs

General

Can I make copies of the music once I print it?
Unless specifically granted by the copyright owner or administrator, no additional copies of a copyrighted work are permitted to be produced outside what is allowed by current copyright law. For more information on current copyright laws, please visit http://www.copyright.gov.

Will more titles be added to the site?
Yes! We are adding new titles regularly, so check back often to see what’s available.

Can I transpose sheet music?
Some of our sheet music is currently transposable, and we will continue to add this feature to more titles on a regular basis.

Where do I find the videos and audio tracks that accompany the sheet music?
Some of our sheet music comes bundled with audio and/or video. You’ll see controls above the sheet music where you can play samples of the audio and/or video. When purchased, you’ll get the full-length audio and/or video clips that you can stream from that control bar right on your browser, plus you can download any audio or video file to your computer by selecting it on the playlist and clicking the download icon. Many internet browsers default to saving those files in a “download” folder unless you specify another location.

If I can’t find it, does that mean you don’t have it?
No. Try using different search terms. If you still can’t find it, give us a call at 1-800-772-5918 or email info@penders.com and we will be happy to help you!

Orders & Payment

I completed my order, but where's my sheet music?
When you are logged in at penders.com/digital, click or tap on your account in the upper right, and then on “downloadable products” on the left.

Can I get a copy of my receipt/invoice?
After completing your order, a receipt is automatically emailed to you. If you didn't receive the receipt, or if you deleted or lost it, you can log into penders.com/digital, click on your account in the upper right, and then on "Orders" on the left.

Printing Sheet Music

Why can I only print one copy of a song that I purchased?
If you only purchased one copy, you will only be able to print the piece once. When purchasing for a classroom or for multiple people, please purchase the number of copies that you intend to print of each piece. For example, if you purchase 50 copies of a piece, you will be able to print 50 copies of that piece.

How do I print sheet music that I purchased?

  1. Go to penders.com/digital and log in to your account in the top right corner. If you are already logged in, go to the next step.
  2. Once logged in you should see a section called “Downloadable products” on the left side of the “My account” page.
  3. Locate the piece you want to print, and as long as you see “prints remaining” greater than 0, you can click the “print” button on the right.
  4. Wait for the preview page to load and then click “Print” at the top of the sheet music.

 

Returns

What's your return policy?
In general, digital content purchased and downloaded from penders.com/digital is not returnable. If you experience technical problems accessing a download or using the item you purchased, we are happy to help you troubleshoot the problem. In the event you are dissatisfied with your purchase, a refund will be made upon receipt of returned product. For assistance of any kind, please contact customer service.